Here you can find the answers to the most frequently asked questions! 1. “My memory card is defective. Where and how can I file a complaint?” Please contact the dealer from whom you have bought your memory card. This is the fastest and easiest way. 2. “How long is the warranty period for my memory card?” TOSHIBA memory cards come with a warranty of 5 years, Xmore memory cards with a warranty of 2 years. 3. “The storage capacity that is specified on the card is not the same as the actual available storage of the card.” With all memory cards, the storage capacity is somewhat lower than the specification on the card. The reason for this is that the card requires some memory for internal use, e.g. for information (formatting and spare sectors). You can look up the actual available storage on the card by plugging the card into the computer or an external reader, selecting Computer, then using the right mouse button to select the desired removable disk drive and clicking on Properties. 4. “How can I restore my files (pictures) that have been lost?” We recommend downloading the data saver from our home page in the “Downloads” section. 5. “How many data fit in one card?” Whether 50 or 300 photos fit on a memory card in a digital camera will depend both on the storage capacity of the card and on the resolution of the camera, the file format and the selected compression. Every digitized image is composed, mosaic-style, of individual image points (pixels). The resolution indicates the exact number of pixels. This means that a 1.3-megapixel camera records 1.3 million pixels per image, while a 3.3-megapixel camera records 3.3 million pixels. It is common to replace the total number of pixels with an indication of the number of vertical and horizontal pixels. Examples: 3024 x 2016 pixels =6,100,00 pixels = 6.1 megapixels Calculation example* Max. image size Designation Approx. file size in TIFF format Approx. file size in JPEG format (standard resolution) Approx. number of images on 128Mb card (JPEG format) Approx. number of images on 1 Gb card (JPEG format) 640 x 480 VGA-resolution 900 kB 120 kB 1064 8512 1280 x 960 1,3 Megapixel 4 MB 380 kB 336 2688 1600 x 1200 2,1 Megapixel 6 MB 550 kB 232 1856 2048 x 1536 3,3 Megapixel 9 MB 1,2 MB 104 832 2240 x 1680 4 Megapixel 11 MB 1,5 MB 80 640 2560 x 1920 5,1 Megapixel 14 MB 1,7 MB 72 576 3024 x 2016 6,1 Megapixel 18 MB 2,2 MB 56 448 *Average values based on manufacturer information

Basically, each memory card offers several access options, and every camera uses a specific option within the scope defined by the specification. The memory cards also work at different speeds in the different operating modes. This has the consequence that a specific card works at different speeds with different cameras (of course, this also applies for a specific camera in conjunction with different memory cards). This situation has been repeatedly confirmed by tests in the trade press ( e.g. http://www.digitalkamera.de/Info/News/20/12.htm). Consequently, a camera manufacturer will originally equip its product with a memory card that offers an excellent “interaction”. Therefore, we recommend our customers to buy and test the memory card at a specialized dealer, since it is impossible to predict the exact performance. Our experience has shown that our memory cards work perfectly with the vast majority of commercially available cameras also in terms of speed (most cameras are currently not faster). But of course we cannot know every single camera. For any further questions, please do not hesitate to contact us. We will continue to publish the most important questions and answers on this page. Please send your question to: info@memory-cards.de

(SDA Specification 2.0)
The current SD Cards (standard, mini and micro) with capacities of up to 2GB use the file systems FAT12 or FAT16. Higher capacities (4…32GB) require a new file system (FAT32). These cards are called “HC” (high capacity). As the new memory cards are no longer compatible with the present applications, the new identification symbol will help the customer with the classification.
Memory cards with this new standard as well as applications compatible with this new standard will be marked as shown here on the right. For the user it is important to know that it is possible to use the memory cards with lower capacities (up to 2GB) in the new applications. In contrast, it is not possible to use the new HC-cards in the old applications.
Termination of „speed-clutter“ – Introduction of performance classes There has been much confusion and demand for clarification concerning the transfer speed of memory cards recently. Read speed?, write speed?, x-value (e.g. 133x)? … What has to be considered by the user, what significance do the specified values have? … not to mention the lacking standards of measuring the speed.  Not seldom were the specified values far from being realistic. The SD Card Association (SDA) intends to introduce specified performance classes with corresponding recommendations for applications to put things right. In future the performance of memory cards and applications will be tested and marked according to SDA specifications. The guaranteed accessible and required minimum values will be specified and not the hypothetical maximum values that are far from being realistic.

Performance-classe	Guaranteed minimum-write-speed	Symbol	Short- symbol	Recommended for following applications
0	not defined			Standardphotograpy
2	min. 2MB/sec			Standardphotograpy MPEG4, MPEG2(SDTV) Movie
4	min. 4MB/sec			Photograpy (Automatic Shooting) MPEG2 (HDTV) Movie
6	min. 6MB/sec			Photograpy (Professional Automatic Shooting)

GLYN GmbH & Co. KG Multi Media Division Am Wörtzgarten 8 D-65510 Idstein/Ts

Tel: +49 (0) 6126-590250 Fax: +49 (0) 6126-590150 E-Mail: info@memory-cards.de www.xmore.de